Payments
Pay only after confirmation.
Payments are made after your appointment, emergency request, grooming visit, pharmacy request, or other service has been reviewed and confirmed by the Gentle Paws team.
How payments work
Clear quotes before payment.
Payments are made only after your request has been reviewed and confirmed by the Gentle Paws team. After confirmation, you will receive a personalised quote or invoice. Payment may be made by Mobile Money, Hubtel, or cash. A receipt is issued after payment is confirmed.
- 1
Submit request
- 2
Gentle Paws reviews
- 3
Quote/invoice is sent
- 4
Client pays
- 5
Receipt is issued
Mobile Money
Our team will provide the correct Mobile Money payment instructions and invoice reference after confirmation.
Hubtel
Hubtel checkout/payment links may be used when available. Always use the invoice reference provided by the team.
Cash
Cash may be accepted for confirmed services where appropriate and should be recorded with a receipt/reference.
Check invoice or receipt
Enter the invoice number and the phone number used for the booking or payment. This helps protect client payment details.
Important payment notice
- • Do not send payment before the Gentle Paws team confirms your service, amount, and instructions.
- • Do not share Mobile Money PINs, OTPs, card details, or passwords with anyone.
- • Screenshots alone may not be accepted as proof of payment. Payment must be verified by our team.
- • Use your invoice number or payment reference when making payment.
Questions? Call 0547957949 or 0502470223, or email gentlepaws88@gmail.com.